roblok Privacy Policy

This page describes what we collect when you use roblok and how we keep that data protected. We take your privacy seriously and follow standard data protection practices across our platform. When you open an account on roblok, deposit via DANA, e-wallet, mobile banking, or bank transfer, or place a prediction on Liga 1, we collect information needed to verify your identity, process your payments, and deliver our service.

Our policy explains what personal data we collect, how we use it, who we share it with, and what rights you have. We don't sell your information to advertisers or third-party marketers. We use encryption to protect data in transit and follow industry security standards to protect data at rest. If you have questions about how roblok handles your data, you can contact our support team at any time.

By using roblok, you consent to our collection and use of your personal information as described in this policy.

What Data We Collect on roblok

When you register an account on roblok, we collect your full name, date of birth, email address, and phone number. We require this information to verify your identity and comply with anti-money-laundering regulations. As part of our Know Your Customer (KYC) process, we may ask you to upload a copy of your government-issued ID and proof of address. We use these documents to confirm that you are who you claim to be and that you meet the legal requirements to use our platform.

When you deposit on roblok, we collect information about your payment method. If you use DANA, e-wallet, mobile banking, local payment, or a bank account (online payment, e-wallet, mobile banking, local payment), we receive transaction details including the amount, date, and payment provider reference. We store this information to reconcile your account balance, process withdrawals, and detect fraudulent activity. We never store your full payment credentials—your payment provider handles the sensitive parts of that transaction.

As you use roblok, we collect information about your activity on the platform. This includes which games you play, how much you stake, when you log in, and which features you use. We track this information to personalize your experience, improve our platform, and ensure fair play. We also collect technical information about your device—your operating system, browser type, IP address, and approximate location based on your IP. This helps us detect unauthorized access and diagnose technical issues.

Personal data

Your name, date of birth, email, and phone number. We use this to verify your identity and contact you about your account.

Payment data

Transaction history, payment method type, and deposit/withdrawal amounts. We use this to process payments and prevent fraud.

Account activity

Game play history, stakes, login times, and feature usage. We use this to improve roblok and ensure fair play.

Technical data

Device type, browser, IP address, and approximate location. We use this for security and technical support.

Cookies and Tracking on roblok

We use cookies on roblok to remember your login session, remember your preferences, and analyze how you use our platform. A cookie is a small file stored on your device that helps us recognize you when you return to roblok. You can disable cookies in your browser settings, but this may limit your ability to use certain features on our platform. We do not use third-party tracking cookies to follow your activity across other websites.

Our analytics tools (such as Google Analytics) may place cookies on your device to track how you interact with roblok. These cookies help us understand traffic patterns and improve our service. You can opt out of analytics tracking by configuring your browser privacy settings or using a privacy extension.

How We Use Your Data and Your Rights on roblok

We use your data on roblok for several purposes. First, we use it to deliver our service—to verify your account, process your deposits and withdrawals, calculate your balance, and record your game activity. Second, we use it to comply with legal requirements, such as anti-money-laundering checks and tax reporting. Third, we use it to improve roblok—to analyze which features are popular, detect bugs, and enhance performance. Fourth, we use it for security—to detect fraudulent accounts, prevent money laundering, and protect against unauthorized access.

We may share your data with third parties only in limited circumstances. We share payment information with our payment processors (the banks and payment apps that handle your DANA, e-wallet, mobile banking, local payment, and bank transfers). We share data with law enforcement if required by a valid legal order. We may also share data with our support and compliance teams as needed to serve your account. We do not sell your data to advertisers, data brokers, or other commercial third parties.

Your Rights and Data Access on roblok

You have the right to access the personal data we hold about you on roblok. You can request a copy of your data by contacting our support team. We will provide this information within a reasonable timeframe. You also have the right to request corrections to your data if any information is inaccurate. If you believe we have processed your data unlawfully, you have the right to lodge a complaint with your local data protection authority.

You can request deletion of your roblok account and associated data, subject to legal requirements. We may retain some data for a period of time for compliance and tax purposes, even after account closure. You have the right to opt out of marketing communications from roblok by clicking the unsubscribe link in any email. You do not have the right to opt out of essential communications related to your account, such as payment confirmations or security alerts.

Data Security and Retention on roblok

We protect your data using SSL/TLS encryption for all data in transit between your device and our servers. We use industry-standard encryption for data at rest in our databases. We employ firewalls, intrusion detection, and regular security audits to protect against unauthorized access. Our staff has access to your data only on a need-to-know basis, and we keep staff access logs for accountability.

We retain your personal data as long as you have an active account on roblok, plus an additional period for legal compliance and fraud prevention. After your account is closed, we retain transaction records for tax and legal purposes for a period required by law. We do not retain your data longer than necessary for these purposes. If you have questions about data retention or want to request deletion, contact our support team through in-app chat, email, or our contact form.

Updates to Our Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on roblok. Your continued use of roblok after an update constitutes your acceptance of the updated policy. We encourage you to review this policy regularly to stay informed about how we protect your data.